Any feedback, suggestions, and complaints are welcome.
Your privacy is important to us. Ultra Violet Lair collects and uses your personal information to operate its website and deliver the services you have requested.
Ultra Violet Lair uses your information for two purposes: (1) to fulfill the orders you place on the website, (2) to answer any customer service inquiries that you may have.
All returns are handled on a case by case basis. Please make contact within 2 days after your item arrives to qualify for a refund.
ON ALL RETURNS YOU ARE RESPONSIBLE FOR:
a) return shipping & handling
b) paypal fees of purchased item.
c) tracking – to know where the print goes (optional).
d) return receipt – confirmation that I received the print (optional).
e) returns will be of original cost minus shipping fees. A refund will be issued AFTER the item(s) has arrived back at Ultra Vlolet Lair.
DAMAGE IN TRANSIT - We take pride in the creation as well as the packaging of our work to ensure it’s safe arrival. However, if your item was damaged in transit, please contact me within 48 hours of receiving your package. • IMPORTANT – If there is damage to the package itself, please return the packaging so I can take photos for insurance purposes. I will fully refund the purchase price upon return of item if the damage is determined to have occurred during shipping.