Got Questions?

What does Ultra Violet Lair sell?

Ultra Violet Lair sells fine art photography, professional giclée prints. We (Ana and Magenta) plant the seeds, our art, infused by nature, watered with surrealism, vibrant colour and beautiful mayhem.

Coming soon, limited editions and one-of-a-kind treat art work!

We have moved to Bowen Mountain and are looking to join a local market on the fringes of Sydney.

What other services do you provide?

Photo retouching and other design services. Please contact us for commission work.

I forgot my password, how do I get a new one?

Please visit via the link on the ‘checkout‘ page (under the ‘SUPPORT’ menu in the footer, also found when placing an order).

Click the text ‘Lost your Password’ under the ‘login’ box filled with green colour and follow the prompts.

How do I change my email settings?

Please visit via the link on the ‘my-account‘ page (also under the ‘SUPPORT’ menu in the footer) to access all features to your account dashboard.

Select “Account settings” to change your connected email and shipping address etc.

What countries does Ultra Violet Lair ship to?

We ship locally in Australia and worldwide. No limitations is our ticket unless informed otherwise!

How much will the delivery cost me?

Add your items to the cart and enter your delivery address in the Checkout to see delivery charges to your country.

Some countries may charge customs and duties for your parcel. You are responsible for these customs and duties charges.

How long does it take normally for an order to arrive?

This section is currently being updated!

How do I check the status to an order?

This section is currently being updated!

Please note – Some international orders may get detained by local customs agencies. Ultra Violet Lair cannot be held responsible for any customs or import fees or duties that may be applicable in your country. Please check with the appropriate authority to see if any taxes or duties apply before placing your order. Please note: If an order gets held by customs, it may also delay delivery.

I'm Sydney based, can I pick-up from you direct?

At this stage, we do not accept pickups as we do not have a retail storefront with the current address.

What forms of payment does Ultra Violet Lair accept?

Payment options

1.vInternet – Banking Transfer

We accept payments made via Internet banking from Australian Banks.

We can also accept payment for international money transfers. Please note: when making a SWIFT (also know as BIC) transfer, your bank is likely to charge a fee. When SWIFT money transfers are in transit, you may incur handling fees from corresponding banks.

2. Stripe (Credit Card payments)

We accept payment via credit card through Stripe with access to 25 countries throughout the world. This includes all major credit cards such as Visa, Mastercard & American Express. All credit cards used for payment must have a valid billing address.

Are my payments secure?

All orders are encrypted with Secure Sockets Layer (SSL) technology on both your end and ours. SSL encrypts all of your personal information including credit card number, name, and address, so that it cannot be read as the information travels over the Internet. In order for SSL to work, you must use an SSL-enabled browser.

For your own safety we do not save any payment information.

How long does it take normally for an order to arrive?

This section is currently being updated!

How do I check the status to an order?

This section is currently being updated!

Please note – Some international orders may get detained by local customs agencies. Ultra Violet Lair cannot be held responsible for any customs or import fees or duties that may be applicable in your country. Please check with the appropriate authority to see if any taxes or duties apply before placing your order. Please note: If an order gets held by customs, it may also delay delivery.

Collection and use of personal information

Ultra Violet Lair collects and uses your personal information to operate its website and deliver the services you have requested. Ultra Violet Lair uses your information for two purposes: (1) to fulfill the orders you place on the website, (2) to answer any customer service inquiries that you may have.

Ultra Violet Lair respects your privacy. Therefore, our privacy principles are in alignment with the National Privacy Principles in the Privacy Act 1988 (Privacy Act). All information submitted to Ultra Violet Lair, via the Internet or otherwise, is carefully protected. All personal information collected on Ultra Violet Lair is transmitted over a industry standard 128 bit secure SSL connection and never passed on to third parties. Your information by Ultra Violet Lair is used to enhance and develop our relationship with you.

Please contact us if you have a complaint concerning your information policy.

Use of cookies

Ultra Violet Lair uses cookie to improve and personalize your experience on our website by remembering you or your preferences during your visit(s) to our website.

If a website doesn’t use cookies, it will think you are a new visitor every time you move to a new page on a website. Our website uses cookies to remember things like your preferences, shopping cart or to remember who you are on return visits.

You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Ultra Violet Lair services or websites you visit.