Terms and Conditions

Terms and Conditions

Payment terms and conditions

Unless agreed otherwise in writing, the deposit (Extraordinary Makeover – $249.00) must be paid prior to commencement of work. Monies for any of the ‘Ultra Day Out’ packages and ‘Costume options’ must be paid 7 days prior to the shoot date. Web retouched imagery and large format prints are to be paid once selected/the time of agreement before work will commence. The exception to this rule, for digital artistry works, whereby a small file with a watermark is sent for approval, only then, shall be payable on completion of the project. In relation to specific contracts, these figures or terms may be varied as set out in the respective contract.

Payment methods accepted for Ultra Violet Lair

Payment may be made by
1. Internet – Banking Transfer
2. Stripe – Credit Card payments with access to 25 countries throughout the world. This includes all major credit cards such as Visa, Mastercard & American Express. All credit cards used for payment must have a valid billing address.

Are my payments secure?

All orders are encrypted with Secure Sockets Layer (SSL) technology on both your end and ours. For your own safety we do not save any payment information.

Rights, copyright, alterations, additional work expenses..

Ultra Violet Lair reserves the right to hold onto completed photography prints and costume projects until invoices have been paid in full.

The customer’s requirements, if any, must be clearly provided to Ultra Violet Lair in writing before commencement of work and subject only to one set of minor alterations thereafter.

Major alterations to a project, such as re-edits, extra photography, digital artistry, not agreed prior to the commencement of work, must be made subject to a further written agreement, and further payment.

All costume and photography created under Ultra Violet Lair remains copyright of the Director ‘Ana Miller’, and Ultra Violet Lair. The public use of the footage for marketing, and creative purposes is completely within the rights of Ultra Violet Lair. Nothing will be used that is inappropriate or defamatory in any way to the client.

Any additional requirements –– extra equipment hire, location hire, props, set design, special effects, stock footage, and consumables must be agreed upon before commencement of project, and require additional cost separate to costs of labour and services rendered.

Additional hours for photography, costuming or any stage of production are available upon request but must be flexible to Ultra Violet Lair hours of operation, and available dates/ times. Additional hours come in packages of 2, 4 and 6 charged at $90.00 per hour.

Customer contracts may be modified by agreement in writing at any time to add or delete services to better fit the customer’s / creators needs.

Ultra Violet Lair retains all rights to the photography fine art prints &/or artworks you purchase.

You may not reproduce the work in anyway or sell it for commercial purpose. This work is intended to be used for personal use only.

Any posts on social media should credit the artist and include the social handle, although this is not entirely necessary, it is appreciated.

Loss or damage

Ultra Violet Lair cannot be held liable for loss or damage caused as a result of third party action or failure.

Ultra Violet Lair shall be under no liability if unable to carry out production (photography) for any reason beyond its control including (without limiting to) unknown act of the Universe, legislation, war, fire, flood, drought, failure of power supply, lock-out, strike or other action taken by powers above me to procure materials required for the performance of the contract. During the continuance of such a contingency the client may, by written notice to Ultra Violet Lair, elect to terminate the contract and pay for work that has been completed and materials used but subject thereto shall otherwise accept delivery of the final product when available.

Returns policy

Ultra Violet Lair does not accept returns or offer refunds. We take pride in the creation as well as the packaging of our work to ensure it’s safe arrival. If something is wrong with your print or something happens during shipping, please don’t hesitate to reach out. Ultra Violet Lair will do our best to resolve the issue as soon as possible.

Complaint policy

Should the customer have cause to make any complaint about service via Ultra Violet Lair, if put in writing, will be acknowledged by Ultra Violet Lair within 7 days and a detailed reply will be issued to the customer within a further 14 days thereafter.

Use of cookies

Ultra Violet Lair uses cookies to improve and personalise your experience on our website by remembering you or your preferences during your visit(s) to our website and nothing more.

Use of personal information

Ultra Violet Lair respects your privacy and never passes on your private information to third parties. Ultra Violet Lair only uses your personal information for the purposes solely, to operate its website and deliver the services you have requested.