Got Questions?

What does Ultra Violet Lair sell?

Ultra Violet Lair sells original art of Magenta mannequin, front and centre! Premium Fine Art photography prints from Sydney, Australia. At the moment only A3 prints, framed and other options down the garden path.

Coming soon, limited editions and one-of-a-kind treat art work!

We are also in the process of moving, we hope join a local market on the fringes of Sydney.

What other services do you provide?

Photo retouching and other design services. Please contact us for commission work.

How do I change my email settings?

To change your connected email address or change your email notifications, follow the steps below:

On the upper right hand corner of any page you’ll see a link called ’Account’ or your username if you’re signed in. Click on your username to access your user account dashboard.

Select “Account settings”. You are then able to change your connected email and shipping address etc.

I forgot my password, how can I get a new one?

This section is currently being updated!

Can I make my own list of favourite products? Where can I see it?

Yes! If you like a product just click on the desire (heart) icon below it. This will automatically save it to your desired list, which you can find under your account dashboard. On the upper right hand corner of any page you’ll see a link called ’Account’ or your username if you’re signed in. Click on your username to access your user account dashboard.

What countries does Ultra Violet Lair ship to?

We ship locally in Australia and worldwide. At this stage, we are only selling A3 prints in solid mailing tubes therefore no limitations is our ticket!

How much will the delivery cost me?

Add your items to the cart and enter your delivery address in the Checkout to see delivery charges to your country.

Some countries may charge customs and duties for your parcel. You are responsible for these customs and duties charges.

How long does it take normally for an order to arrive?

This section is currently being updated!

How do I check the status to an order?

This section is currently being updated!

Please note – Some international orders may get detained by local customs agencies. Ultra Violet Lair cannot be held responsible for any customs or import fees or duties that may be applicable in your country. Please check with the appropriate authority to see if any taxes or duties apply before placing your order. Please note: If an order gets held by customs, it may also delay delivery.

I'm Sydney based, can I pick-up from you direct?

At this stage, unfortunately, we do not accept pickups as we do not have a retail storefront with the current address.

What forms of payment does Ultra Violet Lair accept?

Payment options

1.Internet – Banking Transfer (Preferred).
We accept payments made via Internet banking from Australian Banks.

We can also accept payment for international money transfers. Please note: when making a SWIFT (also know as BIC) transfer, your bank is likely to charge a fee. When SWIFT money transfers are in transit, you may incur handling fees from corresponding banks.

2.Paypal
We accept payment through paypal for both local and international buyers. This includes all major credit cards such as Visa, Mastercard & American Express. All credit cards used for payment must have a valid billing address.

Coming soon is limited editions and one-of-a-kind treat art work!

Are my payments secure?

All orders are encrypted with Secure Sockets Layer (SSL) technology on both your end and ours. SSL encrypts all of your personal information including credit card number, name, and address, so that it cannot be read as the information travels over the Internet. In order for SSL to work, you must use an SSL-enabled browser.

For your own safety we do not save any payment information.

How do I check the status of an order?

This section is currently being updated!

Collection and use of personal information

Ultra Violet Lair collects and uses your personal information to operate its website and deliver the services you have requested. Ultra Violet Lair uses your information for two purposes: (1) to fulfill the orders you place on the website, (2) to answer any customer service inquiries that you may have.

Ultra Violet Lair respects your privacy. Therefore, our privacy principles are in alignment with the National Privacy Principles in the Privacy Act 1988 (Privacy Act). All information submitted to Ultra Violet Lair, via the Internet or otherwise, is carefully protected. All personal information collected on Ultra Violet Lair is transmitted over a industry standard 128 bit secure SSL connection and never passed on to third parties. Your information by Ultra Violet Lair is used to enhance and develop our relationship with you.

Please contact us if you have a complaint concerning your information policy.

Use of cookies

Ultra Violet Lair uses cookie to improve and personalize your experience on our website by remembering you or your preferences during your visit(s) to our website.

If a website doesn’t use cookies, it will think you are a new visitor every time you move to a new page on a website. Our website uses cookies to remember things like your preferences, shopping cart or to remember who you are on return visits.

You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Ultra Violet Lair services or websites you visit.